Refund policy

At Navira.club, we want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help with an easy and fair return process.
1. Return Eligibility
To be eligible for a return:
The item must be unused, unworn, and in its original condition
The product must be returned with original packaging, tags, and accessories
You must provide proof of purchase (order ID or receipt)
2. Return Timeframe
You can request a return within 5Days of receiving your order
After approval, the product must be returned within 14Days
3. Refund Process & Timing
Once we receive and inspect the returned item, we will notify you of the status
If approved, your refund will be processed within 5–7 business days
Refunds will be issued to the original payment method or via store credit (if applicable)
4. Exchange Options
We offer exchanges for defective, damaged, or incorrect items
Exchanges are subject to product availability
To request an exchange, contact us at ashimrabha435@gmail.com
5. Damaged or Defective Products
If you receive a damaged, defective, or wrong product, please contact us within 48 hours of delivery
Share clear photos/videos as proof for faster resolution
We will offer a replacement or full refund at no extra cost
6. Non-Returnable Items
The following items are not eligible for return:
Used or damaged items (not due to our fault)
Personal care items (for hygiene reasons)
Items marked as “Final Sale” or “Non-returnable”
Gift cards or promotional items
7. Return Shipping Costs
If the return is due to our error (damaged/wrong product), we will cover the return shipping cost
For other returns (change of mind, etc.), the customer may be responsible for return shipping charges
8. Contact Us
For any return, refund, or exchange requests, contact us:
📧 Email: ashimrabha435@gmail.com
💎 Our Promise
We are committed to providing a smooth and trustworthy shopping experience. Your satisfaction is important to us, and we’ll always do our best to resolve any issues quickly and fairly.